Refund & Cancellation Policy

We want you to be happy with every order. This policy explains how cancellations, returns, and refunds work for orders placed on shopnative.in.

Cancelling an order

Orders placed on shopnative.in cannot be cancelled once confirmed — our food items are prepared/packed to order, so we’re unable to accept cancellation requests at any stage after checkout.

Returns & refunds

Because most of our products are food items, returns are handled carefully to protect quality and safety:

• Damaged, defective, or incorrect items: report within 48 hours of delivery with a photo, and we’ll arrange a replacement or a full refund at no cost to you.
• For all other approved returns (e.g. unopened, sealed, non-perishable items in original packaging, reported within 7 days of delivery), a refund of up to 40% of the order’s cart value is issued — not the full amount — to cover preparation, packaging, and handling already incurred.
• Opened food items, perishables, and made-to-order products are not eligible for any return or refund unless defective, for safety and hygiene reasons.

How to request a return or refund

Email care@shopnative.in or WhatsApp +91 89852 29693 with your order ID and the reason for the request. We’ll confirm eligibility and next steps within 24-48 hours.

Refund timelines

• Once a return/refund is approved, refunds to the original payment method are initiated within 3-5 business days.
• Depending on your bank or payment provider, it may take a further 5-7 business days to reflect in your account.
• Cash on Delivery orders are refunded via bank transfer or UPI to details you provide.

Vendor-fulfilled orders

For products sold by a Vendor on Native’s marketplace, the same timelines apply; Native coordinates the return/refund with the Vendor on your behalf so you only need to contact Native support.

Contact us

Questions about a specific order? Reach us at care@shopnative.in — please include your order ID.