Privacy Policy

This Privacy Policy explains how Native (“Native”, “we”, “our”, “us”) collects, uses, shares, and protects information when you visit shopnative.in or place an order with us. By using this site, you agree to the practices described below.

Information we collect

When you browse, register, or order with us, we may collect:

• Contact details you provide — name, email, phone number, delivery address.
• Account information — login credentials (passwords are stored securely, never in plain text) and order history.
• Payment information — processed directly by our payment partner (Razorpay); we do not store your card, UPI, or bank details ourselves.
• Usage data — pages visited, products viewed, and device/browser information, collected via cookies and analytics tools (Google Analytics).

How we use your information

• To process and deliver your orders, including sharing your name, phone, and address with our logistics partner (Shiprocket) for shipping.
• To send order updates via email, SMS, or WhatsApp.
• To respond to support requests and resolve disputes.
• To improve our site, product range, and marketing based on aggregated usage trends.
• To meet legal, tax (GST), and regulatory obligations.

Sharing your information

We share information only with service providers who help us run Native — payment processing (Razorpay), shipping and logistics (Shiprocket), image hosting, email/SMS/WhatsApp notifications, and analytics — each bound to use your data only to provide that service. If you buy from a vendor selling on Native’s marketplace, the relevant order details are shared with that vendor solely to fulfill your order. We do not sell your personal information to third parties.

Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect parts of the site (like staying logged in).

Your rights

You can request access to, correction of, or deletion of your personal data by writing to us at care@shopnative.in. You can also update most account details directly from your profile page.

Data security

We use industry-standard measures — encrypted connections, hashed passwords, and restricted access — to protect your information. No method of transmission or storage is 100% secure, and we encourage you to use a strong, unique password for your account.

Children’s privacy

Native is not directed at children under 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “last updated” date above.

Contact us

Questions about this policy? Email care@shopnative.in or WhatsApp us at +91 89852 29693.